Transition

BPSI has a well defined migration methodology based on Six Sigma framework which ensures that client processes are fully understood, defined, mapped and implemented as per the requirements. Our methodology is collaborative, and includes resources from both the sides. At every stage of migration structured reviews are carried out to ensure that the process is migrated seamlessly. Transition managers at BPSI have significant experience in migrating call center, technical helpdesk, and back office processes across industry segment.

How we do it:  

The detailed migration plan is given below

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Objective of Transition

In BPSI, Process Transition has following objectives:
· Ensuring minimal disruption to the end-Customer's contact experience and   seamless service delivery
· Migrating processes to deliver existing quality levels
· Aiming to surpass the existing service levels and quality as we gain   experience in the process

Our approach to transition provides the following benefits:
· Proven, flexible methodology to ensure seamless migration and minimal   disruption
· Use of COPC approach and Six sigma guidelines
· Identification of productivity improvement and process reengineering   opportunities
· Milestone driven
· Joint ownership by client and BPSI
· Client review and sign-offs throughout
· "Walk before you run" philosophy