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Quality
Assurance
At BPSI BPO Services,
quality is a way of working (WOW). BPSI is recognized
in the industry for its stringent quality initiatives.
We at BPSI appreciate that no single quality framework
is capable of addressing all the issues, and thus
have adopted an integrated approach. COPC shall
be the overall framework and Six Sigma tools shall
be used to implement in the areas of Process Design,
Process Control and Process Improvement. These
two frameworks shall be complementary to each
other.
To establish Quality philosophy at grass root
level, BPSI has decided to get all its Supervisors
and above certified in Six Sigma. These Leaders
shall drive Quality framework in their respective
Spheres of Influence.
Our commitment to quality is not restricted to
customer processes it includes all the support
functions as well.
BPSI
has a formal Quality Management System. Salient
features being
·
Defined a quality policy
· Defined a quality organizational
structure with the head of quality reporting directly
to the head of BPSI
· Identified key processes from all
functions that will be covered in the detailed
QMS
· Identified quality-related role-based
training across BPSI
· Established a clear road map for
COPC conformance
· Hired people with structured process
improvement skills (e.g. Six Sigma).
Highlights of our Quality Policy
· Strive to attain the highest level
of customer satisfaction by constantly listening
to the customer and by providing on-time, error-free
services
· Provide a work environment and culture
that promotes initiative, innovation, and
teamwork
· Practice processes that are defined
and measurable.
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