Human Resources

We employ some of the best talents in the country and hone their skills by adequate training. With a strong reputation as an employer of choice. With an offer acceptance rate in excess of 75% and status as a Day One company in campuses, BPSI is uniquely positioned to attract the best talent.

Talent Acquisition

The BPSI hiring process is geared to absorb the right fit and take into consideration not just the skills, but also the values and attitudes of prospective candidates.

Customer Support Executives, and Team Leaders are hired using a specially-designed "Heptathalon Process" that tests for key skills and expertise required as well as the "Magic" attitudes like "Fun-Do", "Gels-Well", "Response-Ability", "L-Attitude", "I-Can-Do".

A key focus is on looking for candidates with "Service Excellence" abilities as demonstrated through customer orientation and focus on Quality.

Talent Management

Managing talent is probably more difficult then acquiring them and we have invested significant resources in designing processes for the same. Our credibility as an employer of choice helps us in retaining the talent and we have developed a model called "Star Model" for higher motivation of our employees.

Salient features of our HR policies are as follows:

· Leverage the BPSI brand as a preferred employer in India to attract the   best talent
· Ability to recruit a large number at a short notice to meet ramp-up   requirement
· Multiple recruitment sources
· Strive for high motivation level of employees and low attrition. In fact, the   attrition level for all the programs at BPSI is significantly lower, and   compares favorably to the industry average of 35-40%

  All these essentially mean highly committed, motivated employees who can   do "Magic". And we truly believe that given the right environment they can   do "Magic" which means higher satisfaction for your end customer.